Claims FAQs

You can submit a claim online at any time via our pet portal. Alternatively, you can call us during business hours on 0800 387 0080800 387 008.

No, making a claim won’t raise your pet insurance premiums.

There is no excess payable for our Everyday Cover or The Works Cover. For policyholders on our Big Stuff Cover, a $1,000 excess is payable when claiming on each new condition.

Your claim is usually processed within 14 days. But don’t worry we’ll keep you posted on the progress of your claim.

Yes, you can contact us before making a claim to check if your bill will be covered using our Pre-Authorisation Request Form.

There are no waiting periods for claims relating to accidental injuries. A 21-day waiting period applies for all claims relating to an illness, as well as a 6-month waiting period for cruciate ligament conditions (this may be waived on application).